General Conditions Booking and Stay

Short-term bookings

Short-term bookings are possible up to 24 hours before the arrival date.

Booking pitches

A deposit of CHF 200.00 is required to finalise the booking. If the total amount of the reservation is less than CHF 200.00, the deposit corresponds to the total amount.

The payment of the deposit will be refunded in the following cases:
– Upon payment of the invoice for the entire booking period.
– In case of cancellation of the reservation, at least 45 days before arrival, withholding a cancellation fee of CHF 100.00

Reservations can be changed or corrected free of charge up to 30 days before arrival, after which the entire period booked will be charged, as will late arrival or early departure.

In case of non-compliance with the reservation by the guest (late cancellation, no arrival, impediment) Camping Paradiso Lago will retain the entire reservation fee up to CHF 200.00.

Allocation of places

When you make a reservation, the pitch number is assigned upon arrival. if you have indicated a preference for the number, we will do our best to accommodate your request, but it is not guaranteed to be assigned.

Arrival / Departure

Check-in and check-out times are binding and take place at the pre-arranged times. The balance of the stay must be paid at the latest upon check-in.

To maintain flexibility on arrival, the reserved pitch is kept free until 12 noon the following day. After this deadline without prior notice from the customer, the pitch will be re-let to others without prior notice from 14.00 hours.

Late arrival / early departure / Late departure

In the event of late arrival and/or early departure, the full amount due for the booked stay must be paid. In the event of late departure in the afternoon after 12.00 noon, an additional night will be charged. 

Cancellation

The cancellation of a reservation must be sent to the campsite in writing (by e-mail, or by letter). The decisive factor for calculating the cancellation costs is the date of delivery of your written communication to the campsite. In case of late cancellation, interruption of stay and/or early departure, any reimbursement of booking fee, tourist tax and flat-rate electricity is excluded. We therefore recommend taking out travel cancellation insurance with an insurance company.

Overnight stay without reservation

Arrival without a reservation is possible until 6 p.m. After compulsory registration, the final amount for the entire overnight stay is communicated, which must be paid in full upon check-in. There is no right to a refund in the event of early departure or interruption of the overnight stay.

Bookings for groups and schools

Bookings for groups (minimum 10 people) cannot be made via the Internet. For this type of booking requests should be sent directly to the campsite, preferably by e-mail or to the dedicated page on the site. A deposit and special cancellation conditions apply to groups. Groups of children (under the age of 18) must always be accompanied by sufficient adults.

Place of jurisdiction

The sole place of jurisdiction is Lugano. Only Swiss substantive law is applicable (references to any foreign law are not considered).

Camping Paradiso Lago Melano Sagl, 1.1.2024